Privacy Policy for A1 Hearing
We are committed to maintaining the trust and confidence of the visitors to our website. Here you’ll find information on how we treat data we collect from visitors to our website.
A1 Hearing
Address: 6 Wallace Road, Papatoetoe
Contact email: info@a1hearing.co.nz
Privacy contact person: Clare McNeil
You can use the website without disclosing any personal information.
YOUR DISCLOSURE OF PERSONAL INFORMATION
You may choose to disclose personal information to us when you fill in any forms on this website. This information can be viewed by website administrators, our staff and occasionally contractors who work for us. We therefore recommend you don’t send any sensitive personal information in the website submission forms.
You may choose to disclose personal information to us when you fill in any forms on this website. This information can be viewed by website administrators, our staff and occasionally contractors who work for us. We therefore recommend you don’t send any sensitive personal information in the website submission forms.
HEALTH–RELATED INFORMATION
As a hearing care provider, some information you provide to us may relate to your hearing health, hearing devices, treatment history, funding eligibility, or appointment requirements.
As a hearing care provider, some information you provide to us may relate to your hearing health, hearing devices, treatment history, funding eligibility, or appointment requirements.
We only collect health–related information that is necessary to provide our services, respond to your enquiries, arrange appointments, process funding applications where relevant (including ACC, Ministry of Health, Veterans’ Affairs or other funding providers), and support your ongoing hearing care.
We take extra care to protect this information and only share it with authorised staff, clinicians, trusted service providers, and relevant funding organisations where necessary and with appropriate safeguards in place.
We recommend that you do not send highly sensitive medical information through general website contact forms unless specifically requested.
VISITORS TO OUR WEBSITE – ANALYTICS, COOKIES AND TRACKING
When someone visits this website, we may use third–party services such as Google Analytics, Google Ads, and Meta (Facebook) Pixel to collect standard internet log information and details of visitor behaviour patterns.
This helps us understand how visitors use our website, improve website performance, measure the effectiveness of our advertising, and provide relevant marketing content.
These services may use cookies, tracking pixels, and similar technologies to collect information such as:
- pages visited
- time spent on pages
- device and browser type
- IP address (anonymised where possible)
- how you found our website
- interactions with our forms or advertising campaigns
This information is generally processed in a way that does not directly identify you.
You can control or disable cookies through your browser settings. You can also opt out of Google Analytics tracking by using Google’s browser opt–out tools.
THIRD–PARTY SERVICES AND DATA STORAGE
We may use trusted third–party providers to help operate our business and website, including website hosting providers, email systems, booking platforms, CRM systems, marketing tools, and analytics providers.
We may use trusted third–party providers to help operate our business and website, including website hosting providers, email systems, booking platforms, CRM systems, marketing tools, and analytics providers.
Some of these providers may store or process your personal information outside New Zealand, including in Australia, the United States, or other countries.
Where this occurs, we take reasonable steps to ensure your information is protected and handled in accordance with New Zealand privacy law.
ACCESS TO YOUR PERSONAL INFORMATION – CONTACT FORMS
You are entitled to access the personal information that we hold.
You are entitled to access the personal information that we hold.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Articles on this site may include embedded content (e.g. videos, images, articles etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third–part tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
THE PERIOD OF DATA RETENTION
Following your enquiry, appointment, or completion of services, we retain your personal data for a 24 month period. The legal basis of our holding your personal data is for contract administration. If after the 24 month period there is no longer a contractual relationship your data will be removed.
Following your enquiry, appointment, or completion of services, we retain your personal data for a 24 month period. The legal basis of our holding your personal data is for contract administration. If after the 24 month period there is no longer a contractual relationship your data will be removed.
DATA AMENDMENTS
Upon receiving a request from you to update, correct or amend your personal data, we will make the amendments within a period of 7 days from the date that the request was received.
Upon receiving a request from you to update, correct or amend your personal data, we will make the amendments within a period of 7 days from the date that the request was received.
SECURITY
We are committed to taking appropriate measures designed to keep your data secure. All computer equipment that contains client information is password or biometrically protected and is regularly scanned for viruses and malware. Our processes are designed to protect your data from loss, theft, misuse and accidental, unlawful or unauthorised access, disclosure, alteration, use and destruction.
We are committed to taking appropriate measures designed to keep your data secure. All computer equipment that contains client information is password or biometrically protected and is regularly scanned for viruses and malware. Our processes are designed to protect your data from loss, theft, misuse and accidental, unlawful or unauthorised access, disclosure, alteration, use and destruction.
CORRECTING YOUR PERSONAL INFORMATION
YOUR RIGHTS
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to ask us to correct it if you believe it is inaccurate.
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to ask us to correct it if you believe it is inaccurate.
In some circumstances, you may also request that we delete your personal information where it is no longer required for legal, clinical, or business purposes.
Contact us if:
- you would like to access your personal information
- you would like to update or correct your information
- you have concerns about how your information is being handled
We aim to respond to privacy requests within a reasonable timeframe.
IF YOU HAVE A PRIVACY COMPLAINT
We take privacy seriously and every precaution is taken to protect your personal information from misuse, loss, unauthorised access, disclosure, or breach.
We take privacy seriously and every precaution is taken to protect your personal information from misuse, loss, unauthorised access, disclosure, or breach.
If a privacy breach occurs, it will be documented, assessed, and managed in accordance with our legal obligations under the Privacy Act 2020.
If you have any concerns regarding your privacy or how your personal information has been handled, please contact us directly first so we can work to resolve the issue promptly.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand for further assistance.
Website: https://www.privacy.org.nz
Phone: 0800 803 909
Phone: 0800 803 909
CHANGES TO THIS PRIVACY NOTICE
We keep our privacy notice under review. This privacy notice was last updated May 2026.
We keep our privacy notice under review. This privacy notice was last updated May 2026.